Customers who wish to complete their own repairs are now able to buy more than 200 genuine parts and repair kits for certain iPhones and Macs launched after 2020.
Launched in the US in November 2021 following pressure from campaigners, the programme offers detailed manuals to those “experienced with the complexities of repairing electronic devices”.
Customers can use their own implements and tools to complete their repairs or rent custom-made toolkits for £54.90 for a week, as part of efforts to keep mobiles and computers in use for longer.
Jeff Williams, Apple’s chief operating officer, said: “We believe the best technology for our customers and for the planet is technology that lasts, which is why we design our products to be durable and rarely require maintenance or repair.
“But when a repair is needed, we want customers to have many options for safe, reliable, and secure repair.
“That’s why we’re excited to launch self-service repair in Europe, giving our customers direct access to genuine Apple parts, tools, and manuals.”
Repair
Apple has also launched the programme in Belgium, France, Germany, Italy, Poland, Spain and Sweden.
The company says it has a global network of more than 5,000 of both its own and independent authorised repair shops with access to genuine Apple parts, tools and training.
US repair company iFixit recently criticised Apple’s iPhone repair programme, saying it “fell short of our expectations” because independent shops have to buy parts directly from the technology company at the full price rather than taking parts from old phones.
In April, Apple launched a recycling machine which it says can capture metals from its products better than the “conventional shredders recyclers rely on” (see letsrecycle.com story).
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