Enigma specializes in providing engineering processes and solutions to the recycling and mining & quarrying industries. A company founded by Managing Director Ian Dezonie who has more than 30 years experience in designing, manufacturing and installation of process machinery.
Enigma’s Customer Care
At Enigma customer care is one of our absolute priorities. We value each and every relationship we build with our clients and ensuring that they have a way to contact us at all times is key to guaranteeing we maintain the trust we’ve worked to create. We offer a 24 hour helpline to all of our customers ensuring that even in emergency breakdowns they have a place to get in contact with us right away. We also provide site visits and maintenance check ups when requested with one of our experienced engineers to ensure that you can relay your issues to us one on one if needed. We pride ourselves on not only providing you with outstanding quality equipment but also with ensuring that you feel secure and confident in your decision to trust us with any problems you may face over the lifetime of running your plant.
Customer care is our top priority. Whatever you need, we’re here to help!
24 Hour Helpline
Our 24 hour helpline offers Enigma customers the perfect solution to ensure that they can reach one of our engineers if ever a breakdown or issue occurs. If not available right away one of our engineers will get back to you as soon as possible to help with your problem or arrange a suitable time for a site visit to assess and help find a solution in order to have your plant back up and running as soon as they can.
It’s essential to us that our Enigma customers have a way to get in touch with us if ever a problem occurs big or small and our goal is to help you maintain an efficient profitable plant with minimal breakdowns, technical issues or faults all year round.
Official iFE Aufbereitungstechnik GmbH Spares & Service Partner
We work as a trusted UK partnership with iFE Austria, providing aftersales support, technical and engineering expertise to iFE products. We can also provide bespoke equipment, design and build projects for special applications that are not met by the standard range of machines offered by iFE.
Enigma Engineering Solutions
We design and manufacture in the recycling industry, offering design consultancy as an integrated part of our services. With over 30 years’ experience in designing, manufacturing, installing and supporting bespoke turnkey recycling solutions, we have perfected our processes to ensure maintainability and outstanding results for all our projects, big or small.